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Terms and Conditions and Risk Assessments

St Albans Museums Service is committed to working with schools and other learning providers to ensure that each visit:
·        is enjoyable and achieves its learning objectives; and
·        is a safe place for the students and accompanying adults.

Please see 2.1 for Risk Assessment information and to download.

1. Booking and payment of booking

1.1  Booking
Please book by phoning 01727 751814 or by emailing

  • A booking is only confirmed after St Albans Museums Service has sent you a written confirmation of the booking.  If you do not receive this within two weeks please contact us on 01727 751814. 
  • Please wait for booking confirmation before making any travel arrangements
  • To avoid delays on the day of your visit please bring the St. Albans Museums Service booking confirmation with you. 
For any changes to a provisional or confirmed booking, or general enquiries not answered on our website please email
You can increase numbers at any time up to the maximum number for your online booking.

1.2       Payment
Payment is required on the day of your visit. Cheques made payable to St Albans District Council.  If no payment is made the museum reserves the right to refuse admission.

2. Your Responsibilities

2.1 Risk assessments 
Teachers are responsible for risk assessing the St. Albans Museums programmes or outreach sessions themselves (outreach sessions are delivered by a museums teacher at the School premises). 

For a museums programme, teachers may make a free preliminary visit.  It is strongly recommended that you make a preparatory visit before bringing your group to the museum so you can work out practical details such as the location of the museum and facilities and to plan your students’ work and a chance to ask any questions you may have.

Verulamium Museum Site [OV6 Providers] Risk Assessment >

General Risk Assessment for Group Visits to Verulamium > 

Risk Assessment for Verulamium Artefact Handling Session >

Risk Assessment for Verulamium Market Day Session >

Risk Assessment for Outreach sesssions >

2.2 Duty of Supervision

Students remain the responsibility of the teacher at all times and must stay with their group.  Teachers and / or adult helpers are to supervise their students’ behaviour, ensure their students’ health and safety and accompany them in event of an evacuation.  Please make sure your adult group helpers are aware of their responsibilities on the day.  Teachers and / or adult helpers will be given an introductory talk regarding health and safety and evacuation procedures at the commencement of their visit to the museum.

Schools must have the correct adult to student ratios when visiting the museum:
2-3 years 1:4,  4-8 years 1:6, 9 – 12 years 1:10, 13-18 years 1:15

If the behaviour of anyone in your group adversely affects the safety or enjoyment of other visitors or staff, or causes damage to exhibits, this person may be asked to leave.  Please brief your students about appropriate behaviour and have contingency measures in place in case anyone is asked to leave the building.

2.3 Special needs requirements
You are responsible for telling St Albans Museums Service in advance if any students have a special need that the Museum staff need to be aware of. 

2.4 First Aid
Please note that Museum staff can only administer First Aid to employees of the St Albans Museums Service. Schools should provide their own First Aid Kit and have an adult present to administer First Aid.

2.5 Other responsibilities
Some outreach sessions require preparation of the room, for which you are responsible.  Please refer to the programme description for details. (See museum website)

3. Cancellation and Amendment policy
Cancellations must be made in writing (including email) to

The following cancellation charges apply once notification is received by the Museum:
* More than four weeks before your visit:  No cost
* Between two and four weeks before your visit: 50% of the cost
* Less than two weeks before your visit:  100% of the cost

The St Albans Museums Service reserves the right to cancel or re-schedule a group’s visit due to unforeseen circumstances. The St Albans Museums Service will give the group as much advance notice as possible of a cancelled or re-scheduled visit and shall endeavour to rearrange the group visit to an alternative suitable date. The St Albans Museums Service shall not be liable for any costs incurred by the group in connection with the booking or the visit.
4.      Museum Rules 
  • Students are welcome to touch any exhibits that are on open display.  Please remind your students to respect exhibits that are behind barriers, or where there are signs indicating that an exhibit should not be touched.
  • Students are welcome to take photographs in the exhibition. Please ask students not to photograph other visitors.
  • Please ensure that your students switch off their mobile phones during guided sessions.  Please ask them to switch their mobiles to silent during their gallery visit and keep any conversations on their mobile phones to a minimum.
  • Please remind your students to be mindful of other visitors.  This includes speaking in a normal voice, walking at a regular pace, and generally ensuring that their own behaviour doesn’t adversely impact the enjoyment of other visitors.